I work in a Toyota dealer, so we don’t really get this. Coffee owns me and I’m fine with that shirt. If you’re not a dealer tho, you have to expect this kind of things. Some people are willing to shop around to find parts for a decent price and just get them installed as they don’t have the tools or the knowledge to do it. A good shop won’t try to screw people over… so fuck them!!! Sure you have to make money, but getting this once in a while won’t make you go bankrupt.
What is coffee?
Not to mention that a happy customer will come back and give you more business. This. My last shop was in my family for 25 years. We’d give out the guy’s phone number like we were giving out free Rolex watches or something. We alone easily sent him hundreds of customers. He was always honest. Now he’s closing down and retiring—he bought a Q7 off a customer who was moving to the middle east and is going to drive across Canada with his lovely wife. Deserves it! But now I’m looking for another shop. most shops should be making most of their money in the labor anyways, as its really hard to mark up parts past retail, since customers can check, and complain when the price is 50% higher than what they would pay. Most shops get a parts house discount, so they are making money on the parts charging retail for them. Or you get the car tore down before you realize he brought you the wrong part
Coffee owns me and I’m fine with that shirt, ladies, v-neck t-shirt, tank top, flowy tank.
If someone brings me apart, I will not offer any kind of warranty on that part. Part of our warranty involves the US dealing with the parts supplier to get the part and labor covered.
Also, you wouldn’t bring your own steak into your favorite restaurant, would you? I have certain parts I get from certain suppliers because I know the quality of their parts. Installing some random part from Rock Auto doesn’t sit well with me…especially when MY reputation is on the line… I hear ya. There are those of us in this business take a deep personal interest in sending out work that is done right. It’s easy to burn out and hate your job when you can’t be in control of the job and keep the standards up. Billing someone over $100 hr labor to install cheap parts are NOT doing right by the customer. He thinks he has outsmarted the system by bringing you crap parts he bought on the internet, but he has just cheated himself. Not to mention the fact that the car is probably going take up an entire stall all day while you wait for the gasket, hardware, or other things he forgot to bring you.
Official Coffee owns me and I’m fine with that sweater, hoodie, and long sleeve
I’m not a tech, but I rarely take my cars in for work, preferring to do it mostly myself. Coffee owns me and I’m fine with that shirt. I ONLY bring my own parts when I have a multi-year relationship with the business and/or mechanic. Almost nobody, and definitely no chains, are willing to do things like this nowadays, for exactly the reasons you state. I wasn’t trying to pick on Rock Auto. I was just trying to get the point across. The same goes for eBay parts. While some of them are legitimate some are knockoffs that don’t meet OEM requirements.